Shipping, Returns and Refunds
Last updated September 26, 2026.
Processing and dispatch
Orders are prepared with care and ship within 2 to 3 business days (Monday to Friday, excluding US federal holidays) from Staten Island, New York. During a launch or a holiday period it can take a little longer, and we will tell you if it does. If we cannot ship within the time we promised, or within 30 days where no time was stated, you may cancel for a full refund.
Where we ship and what it costs
We currently ship within the United States only, including Alaska, Hawaii and APO and FPO addresses. We do not ship internationally yet.
- Standard shipping: $5.99, delivered by USPS, typically 3 to 7 business days after dispatch.
- Free standard shipping on orders over $50.
Delivery estimates are provided by the carrier and are not guaranteed. A tracking number is emailed to you as soon as your parcel is on its way.
Returns
We want every piece to feel like yours. If it does not, you may return it within 14 days of delivery.
To be accepted, a returned piece must be:
- unworn, unwashed, unaltered and undamaged
- free of makeup, fake tan, deodorant marks, stains and fragrance or smoke
- with all original tags still attached
- in its original packaging
Because a hijab is worn against the skin and hair, anything showing signs of wear cannot be accepted, for hygiene reasons and for the protection of every customer. This is standard across the industry. Pieces returned in a condition we cannot accept will be sent back to you at your cost.
What cannot be returned
- Items bought in a sale, a clearance event or with a discount of 30 percent or more, which are final sale and marked as such on the product page at the time of purchase
- Gift cards
- Anything returned to us after the 14 day window has closed
How to start a return
Email munaya.modesty@gmail.com with your order number and which piece you would like to return, within 14 days of delivery. We will reply with instructions and the return address. Please do not post anything back before you hear from us, because unannounced returns can go missing.
Return postage is paid by the customer unless the return is the result of our error. We strongly recommend a tracked service and keeping your receipt, because we cannot refund a parcel that never reaches us. Original shipping charges are not refunded, except where the return is our error.
Refunds
Once your return arrives and has been checked, we refund the price of the returned pieces to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to show the credit, which is outside our control. We will email you when the refund is issued.
If you would prefer store credit instead of a refund, tell us when you start the return and we will issue it at the full value of the returned pieces.
Exchanges
For a different colour or print, place a new order for the piece you want and return the original for a refund. That way the piece you actually want is not sold to somebody else while your return is in the post.
Damaged, defective or incorrect items
If a piece arrives damaged, defective, or is not what you ordered, email munaya.modesty@gmail.com within 7 days of delivery with your order number and a photograph. We will send a replacement or a full refund, including any shipping you paid, at no cost to you. Nothing in this section affects your statutory rights.
Parcels that go missing, are refused, or are sent to the wrong address
- If tracking shows your parcel is delayed or has stopped moving, contact us and we will open a claim with the carrier and keep you updated.
- If tracking shows a parcel as delivered but you cannot find it, please check with your household and neighbours and with your local post office first, then contact us within 7 days and we will help you file a claim. We cannot be held responsible for a parcel the carrier has confirmed as delivered.
- Please check your shipping address carefully at checkout. We cannot be responsible for a parcel delivered to an incorrect address supplied by the customer. If it is returned to us we will contact you, and reshipping is charged at the standard rate.
- A parcel refused at the door or returned as undeliverable will be refunded for the goods only, once it reaches us. Original shipping is not refunded.
Changing or cancelling an order
Email us as soon as possible. If your order has not yet shipped we will change or cancel it and refund you in full. Once it has shipped, please use the return process above.
Your rights
Nothing in this policy limits the rights you have under New York law, including General Business Law sections 218-a and 349, or under federal law. Questions: munaya.modesty@gmail.com.